This Terms of Service Agreement (“TOS Agreement”) constitutes a valid, binding and enforceable legal contract by and between you, the “Subscriber”, and SolidTools Technology, Inc. (“SolidTools”).
IMPORTANT NOTICE: *All Payments to SolidTools Are Non-Refundable
1. Provision of Service: Acceptance of this TOS Agreement and Acceptance of SolidTools’s Acceptable Use Policy:
SolidTools’s provision of service to Subscriber, and Subscriber’s acceptance and use of said service, constitute Subscriber’s acceptance of, and agreement to, this TOS Agreement as well as Subscriber’s acceptance of, and agreement to, SolidTools's Acceptable Use Policy (“SolidTools’S AUP”) -- which is herewith made a part of this TOS Agreement. This TOS Agreement, including SolidTools’S AUP, constitutes the entire agreement between the parties, and supersedes any prior agreements between the parties.
2. Cancellation of Service:
SolidTools reserves the right to cancel this TOS Agreement and to permanently disconnect the service that SolidTools provides to Subscriber hereunder at anytime without further obligation. Subscriber may cancel this TOS Agreement and the service that SolidTools provides to Subscriber hereunder by requesting cancellation via opening a help ticket through the helpdesk at
http://www.SolidTools.com at least fourteen (14) days prior to Subscriber’s next monthly billing date. SolidTools will not honor notice of cancellation by any other means of communication. Subscriber must be current on all payments and must have all account information available at the time of such request for said requested cancellation to become effective. It is Subscriber’s responsibility to separately confirm that SolidTools has timely received notice of requested cancellation, and Subscriber must make arrangements to pick up any server computer that it owns for removal from SolidTools’s facility.
3. Disconnection of Service:
Not by way of limitation of SolidTools’s right to, at any time for any reason, cancel this TOS Agreement and permanently disconnect the service that SolidTools provides to Subscriber, SolidTools also reserves the right to temporarily disconnect (suspend) the service that SolidTools provides to Subscriber (or any one of them, if Subscriber has more than one account or server):
For Subscriber’s failure to timely pay any fee or amount due to SolidTools, in which case SolidTools will first send Subscriber an email indicating that Subscriber’s account is overdue and advising Subscriber that the service that SolidTools provides to Subscriber may be terminated if payment is not made within 24 hours; and/or
If SolidTools determines, in its sole judgment, that Subscriber is in violation of this TOS Agreement (which includes SolidTools’s AUP), and SolidTools believes that Subscriber can timely and appropriately cure said violation. If, in SolidTools’s sole discretion, a potential violation is detected, the service (including all services on all server computers of Subscriber, if Subscriber uses more than one) that SolidTools provides to Subscriber may be terminated, without notice to Subscriber, until SolidTools’s investigation is complete, which investigation SolidTools shall attempt to complete within a reasonable time period.
Subscriber will not be credited, under any circumstances, for any time that the service that SolidTools provides to Subscriber is suspended, interrupted or terminated.
4. SolidTools Not Obligated To Review Activities or Notify of Violations:
SolidTools is under no obligation to review Subscriber's and/or any of Subscriber’s Sub-User’s (the term “Subscriber’s Sub-User” is defined below) activities to determine if a violation of this TOS Agreement (which includes SolidTools’s AUP) has occurred. Further, SolidTools does not assume any responsibility by virtue of this TOS Agreement (which includes SolidTools’s AUP) to monitor, enforce or police Internet-related activities or to notify Subscriber of any actual or suspected violations.
5. Amendment:
SolidTools reserves the right to amend, and may amend, from time to time, within its sole discretion, the terms and conditions of this TOS Agreement (including SolidTools’s AUP). SolidTools will provide notice of such amendment(s) by posting such amendment(s) on SolidTools’s website, and Subscriber’s use of SolidTools’s services after SolidTools posts such amendment(s) on its website shall constitute Subscriber's acceptance of any/all such amendments. Amendment(s) shall not constitute grounds for Subscriber’s early cancellation of this TOS Agreement or the service, nor grounds for Subscriber’s non-payment for the service that SolidTools provides to Subscriber after the effective date of such amendment(s), and Subscriber shall continue to be bound by the terms and conditions of this TOS Agreement, as amended, for any service provided by SolidTools to Subscriber thereafter. It is Subscriber’s responsibility to review, from time to time, this TOS Agreement (including SolidTools’s AUP), as published on SolidTools’s website, for any amendment(s).
6. Assignment:
Subscriber may not transfer or assign this TOS Agreement without the prior written consent of SolidTools. SolidTools may transfer and assign this TOS Agreement, the Service and all of SolidTools’s rights, titles and interests thereunder at any time without consent from or notice to Subscriber.
7. Waiver:
Waiver by SolidTools of Subscriber’s breach of any term or condition of this TOS Agreement (including SolidTools’s AUP) shall not operate as or be construed as a continuing or subsequent waiver thereof or as a waiver of any breach of any other term or condition of this TOS Agreement (including SolidTools’s AUP).
8. Compliance with law:
Inasmuch as the service that SolidTools provides to Subscriber is controlled and operated by SolidTools from its facilities in the United States, Subscriber shall comply with all U.S. local, state, federal and national laws, statutes, ordinances and regulations that apply to Subscriber’s use of the service that SolidTools provides to Subscriber, as well as with all laws in all other jurisdictions that apply to Subscriber’s use of the service that SolidTools provides to Subscriber.
9. Choice of Law / Jurisdiction / Venue / Statute of Limitations:
This TOS Agreement shall be construed in all respects in accordance with the laws of the state of Hawaii applicable to contracts enforceable in that state. By entering into this TOS Agreement and accepting and using SolidTools’s services hereunder, Subscriber submits to jurisdiction and venue in the courts of Honolulu, Hawaii, for any dispute(s) related to or rising out of this TOS Agreement. Notwithstanding any contrary provision of law, any claim or cause of action arising out of this TOS Agreement and/or related to the service that SolidTools provides, or is to provide, to Subscriber must be filed within one (1) year after such claim or cause of action arose or be forever barred.
10. Responsibilities:
Subscriber Shall Defend and Indemnify SolidTools: Subscriber shall fully defend, indemnify, pay and hold harmless SolidTools and its managers, members, employees, affiliates, attorneys, agents, contractors and licensors (such SolidTools related parties collectively referred to under this Section 10.A. as “SolidTools-related party”) for any Subscriber violation(s) of this TOS Agreement (which includes SolidTools’s AUP) and for any violation(s) by a sub-subscriber of, client of, customer of, reseller of, user of, sub-user of, or similar party related to, Subscriber (collectively referred to as a “Subscriber’s Sub-User”), that results in any loss, damage, cost or expense to SolidTools or an SolidTools-related party, or in any claim made or threatened against SolidTools or an SolidTools-related party by any third-party. If SolidTools or an SolidTools-related party is sued (or if a suit is threatened against SolidTools or an SolidTools-related party) because of Subscriber's or a Subscriber’s Sub-User’s act or omission, Subscriber shall pay any and all damages awarded against SolidTools and any SolidTools-related party immediately upon such award (whether or not any appeal is available/taken), plus any and all of SolidTools’s and any SolidTools-related party’s expenses and costs (including SolidTools’s and any SolidTools-related party’s reasonable attorneys’ fees) related thereto;
SolidTools Not Liable: The service that SolidTools provides to, or is to provide to, Subscriber is provided on an “as is” and “as available” basis, and Subscriber’s use of said service is at Subscriber’s sole risk. In no case shall SolidTools or any of its managers, members, employees, affiliates, attorneys, agents, contractors or licensors be liable for any direct, indirect, incidental, punitive, exemplary, special or consequential damages, losses, costs or expenses, including, but not limited to, loss of profits, loss of data, loss or damage to goodwill, or loss of use of data or other intangible losses, or for any claim(s) related thereto, even if said party has been advised of the possibility of such damages, losses, costs, expenses or claims, arising from or related to:
Subscriber’s or Subscriber’s Sub-Users’ use or inability to use the service (whether from Service Faults or otherwise) that SolidTools provides to, or is to provide to, Subscriber;
Any destruction, damage, taking, unavailability or other loss of Subscriber’s or any Subscriber’s Sub-User’s system, server or data;
The cost to procure any substitute service;
Any unauthorized access or use of Subscriber’s account; or
Any third party conduct or other matter relating to the service;
Content Responsibility: SolidTools takes no responsibility or accountability for, and Subscriber is entirely responsible and accountable for, any and all Subscriber and third-party data, information and content transmitted by (via email, uploading, posting or otherwise), stored on, inputted to/through, linked to/through and/or served by, Subscriber’s server computer (or any server computer internally assigned to Subscriber) at SolidTools’s premises and/or using the service that SolidTools provides to Subscriber;
Subscriber’s Responsibility to Enforce: It is Subscriber’s responsibility to ensure that Subscriber and all of Subscriber’s Sub-Users continuously adhere to the terms and conditions contained in this TOS Agreement (including SolidTools’s AUP), and Subscriber is, and will be held, responsible for Subscriber’s acts and omissions and for the acts and omissions of Subscriber’s Sub-Users related thereto. It is in Subscriber’s best interest to implement a similar policy of acceptable use and compliance among Subscriber’s Sub-Users;
Subscriber’s Network / Security: Subscriber is solely responsible for ensuring that its network and the network(s) of Subscriber’s Sub-User(s) are configured in a secure manner. Subscriber is solely responsible for any intrusions into, or security breaches of, any of its server computers, networks or systems. Subscriber is solely responsible and accountable for, and SolidTools shall not be responsible or accountable for, any/all activities that occur on or through Subscriber’s service computers, networks and systems, including any and all acts or omissions by, or attributable to, any third party, using the service that SolidTools provides to Subscriber;
Subscriber’s Responsibility to Backup System/Data – Deletion of System/Data: SolidTools is not responsible for, and Subscriber is solely responsible for, backing up Subscriber’s system/data, including any/all system/data of any Subscriber’s Sub-User, related to Subscriber’s server computer (or any server computer internally assigned to Subscriber) at SolidTools’s premises and/or to the service that SolidTools provides to Subscriber. Any server computer owned by Subscriber on SolidTools’s premises or otherwise under SolidTools’s possession or control will be considered abandoned and forfeited thirty (30) days after cancellation of this TOS Agreement for non-payment, at which time, SolidTools will delete any and all Subscriber and Subscriber’s Sub-User system/data. For any server computer not owned by Subscriber but that is or may be internally assigned to Subscriber, SolidTools will delete any and all Subscriber and Subscriber’s Sub-User system/data immediately upon cancellation of this TOS Agreement for non-payment.;
Subscriber’s Responsibility To Insure: SolidTools is not responsible for, and Subscriber is solely responsible for, fully insuring Subscriber’s and Subscriber’s Sub-Users’ system/data against destruction, damage, taking, unavailability or other loss, and SolidTools is not responsible for, and Subscriber is solely responsible for, fully insuring any/all server computers, components and equipment owned or controlled by Subscriber against loss and damage during shipment, handling, placement and use, whether said server computer/equipment is in SolidTools’s possession or control or otherwise;
Subscriber’s Responsibility For Server/Equipment: Subscriber is solely responsible for packaging and removing from SolidTools’s premises/control any/all servers and equipment owned or controlled by Subscriber. Subscriber shall pay SolidTools a $20.00 handling fee plus all shipping costs per package for any server/equipment which is shipped The Subscriber is responsible for insuring any/all shipments. Any server or equipment not removed within 30 days after cancellation of this TOS Agreement for any reason will be considered abandoned and forfeited.
11. Subscriber Contact Information, Updates & ID:
Subscriber shall, at http://www.SolidTools.com, provide SolidTools with, and shall update SolidTools immediately upon any change(s) with, accurate, current and complete contact information (including email, fax, telephone and street address contacts) so that SolidTools may register Subscriber, charge payments to Subscriber and otherwise contact Subscriber as may be required from time to time in the course of this TOS Agreement. In addition, Subscriber agrees to provide photo identification to SolidTools prior to Subscriber’s preliminary visit, if any, to SolidTools’s data center.
12. Age/ Legal Authority:
If Subscriber is an individual, Subscriber must be eighteen (18) years of age or older in order to enter into this TOS Agreement to subscribe to the service that SolidTools provides to Subscriber, and Subscriber herewith assures SolidTools that Subscriber meets said age requirement. If Subscriber is an entity, Subscriber herewith assures SolidTools that it has all the legal authority necessary to enter into this TOS Agreement to subscribe to the service SolidTools provides to Subscriber.
13. Payment Information:
Service Rates: The nature of the service that SolidTools provides to Subscriber, and the rates and fees thereof, have been communicated to Subscriber by SolidTools. SolidTools may amend its rates and fees from time to time, at SolidTools’s discretion, by posting said change(s) on SolidTools’s website
Payment: SolidTools may charge Subscriber a one-time, pre-agreed set-up fee before SolidTools establishes any service for Subscriber. Subscriber shall thereafter pay, on each monthly anniversary date thereafter, an ongoing service charge in advance for SolidTools’s continued provision of the service that SolidTools provides to Subscriber. Subscriber agrees that SolidTools may automatically charge Subscriber’s credit card each month, and may process Subscriber’s payment as early as five (5) days before the due date, to ensure that SolidTools receives payment on or before the due date;
Invoicing: SolidTools does not send out invoices automatically. If Subscriber requires an invoice he may log into his account and obtain an invoice.
Refunds and Disputes: All payments made to SolidTools by Subscriber or on Subscriber’s behalf are nonrefundable – including the one-time set-up fee, if any, as well as any/all subsequent monthly charges (regardless of usage). Overcharges or billing disputes must be reported to SolidTools within thirty (30) days of occurrence, otherwise Subscriber shall have waived all claims related thereto. If Subscriber disputes a charge to its credit card issuer, which charge SolidTools deems, in its sole discretion, to be valid under the terms and conditions of this TOS Agreement, Subscriber shall pay SolidTools, in addition to said disputed charge, an Administrative Fee of not less than $50.00 and not more than $150.00;
Payment Declination/Rejection Charge: Should Subscriber’s credit card or any payment be declined or rejected for any reason, SolidTools may charge Subscriber a $15.00 administrative fee per occurrence;
Additional Charges for Failure to Timely Pay: Without limiting SolidTools’s right to, at any time for any reason, cancel this TOS Agreement and permanently disconnect the service that SolidTools provides to Subscriber, should SolidTools suspend the service that SolidTools provides to Subscriber because of Subscriber’s failure to timely pay any fee or amount due to SolidTools, Subscriber may be required to pay SolidTools, in addition to any fees and amounts due a $20.00 late fee.. Suspension of service does not relieve Subscriber of any responsibilities.
14. Service and Support:
Support & Support Boundaries: Within SolidTools’s field of service and ability, SolidTools offers 24 hours/day x 7 days/week technical support to Subscriber, except during a few holidays and company meetings when we temporarily close our facility. Subscriber’s server computer(s) housed at SolidTools’s facility is(are) unmanaged, and SolidTools offers only that the service provided by SolidTools to Subscriber’s server computer(s) is online and remotely accessible. SolidTools does not offer technical support for application-specific issues, and SolidTools shall not provide technical support to Subscriber’s Sub-Users. Subscriber should contact SolidTools by opening a help ticket with the support desk for technical assistance at http://www.SolidTools.com. In the event SolidTools needs to ship out of SolidTools’s premises any failed component of a server owned or controlled by Subscriber for any reason, a $20.00 handling fee per shipment plus all shipping costs will be applied;
Service Faults / No SolidTools Liability / No Warranty: SolidTools does not guarantee that the service that SolidTools provides, or is to provide, to Subscriber is or will be free from errors, omissions, corruption, attack, viruses, interference, loss, hacking, security intrusion, delays, non-delivery, wrong delivery or any other causes of interruption or damage (collectively “Service Faults”). As a reminder of, and not as a limitation of, SolidTools’s limitation of liability under Section 10.B. above, in no case shall SolidTools or any of its managers, members, employees, affiliates, attorneys, agents, contractors or licensors be liable for any direct, indirect, incidental, punitive, exemplary, special or consequential damages, losses, costs or expenses, including, but not limited to, loss of profits, loss of data, loss or damage to goodwill, or loss of use of data or other intangible losses, or for any claim(s) related thereto, even if said party has been advised of the possibility of such damages, losses, costs, expenses or claims, arising from or related to the following:
18. Compliance with SolidTools’S AUP:
SolidTools’s AUP is an integral part of this TOS Agreement, and Subscriber agrees to comply with SolidTools’s AUP, and to take reasonable steps to ensure that Subscriber’s Sub-Users comply with SolidTools’s AUP at all times. SolidTools’s AUP applies to Subscriber and to each/all of Subscriber’s Sub-Users and to each/all server computer, network, device and/or system under Subscriber’s control or assigned to Subscriber related to the service SolidTools provides to Subscriber. Subscriber is, and will be held, responsible and accountable for any and all activity and/or omission by, or attributable to, any third party directly or indirectly using or benefiting from SolidTools’s services that violates any of the terms of SolidTools’s AUP;
SolidTools reserves the right to investigate actual, suspected or alleged violations of SolidTools’s AUP, which includes the right to access data, information, contents and records on, or associated with, any server computer(s) of, or assigned to, Subscriber. SolidTools shall not be in default of this TOS Agreement if SolidTools’s investigation causes Subscriber to incur downtime or requires the sequestering of all or a portion of the Subscriber’s server computers;
SolidTools may involve, and cooperate with, law enforcement authorities in investigating and/or prosecuting Subscriber and/or Subscriber’s Sub-Users who are involved in any violation of SolidTools’s AUP. Subscriber shall assist SolidTools to comply with all laws, ordinances, regulations and rules related to the service SolidTools provides to Subscriber. Subscriber shall cooperate and comply with any/all civil or criminal investigations regarding activity through, and data, information, contents and records on, or associated with, any server computer(s) of, or assigned to, Subscriber, including, without limitation, discovery orders, subpoenas, freeze orders, search warrants, information requests, wire taps, electronic intercepts and surveillance, preservation requests, and any other order from a court or government entity (each an "Investigation"). Without limiting any other right of SolidTools, SolidTools reserves the right to comply with any Investigation without notice to Subscriber;
Without limiting SolidTools’s right to, at any time for any reason, cancel this TOS Agreement and permanently disconnect the service that SolidTools provides to Subscriber, SolidTools may also, in its sole discretion, take any one or more of the following remedies for a violation of SolidTools’s AUP:
Disable access to Subscriber’s content that violates SolidTools’s AUP;
Remove DNS records from Subscriber’s server computer(s);
Block email or any other network services;
Effect IP address null routing;
Take direct action against Subscriber’s Sub-Users;
Charge Subscriber for remedial actions, and recover any and all expenses from Subscriber in connection with any violation of SolidTools’s AUP attributable to Subscriber.
SolidTools's remedies are cumulative and they may be exercised concurrently or separately at any time.
Lack of action by SolidTools with respect to any remedy shall not serve as a waiver of that or any other remedy at any time;
19. IRC:
If Subscriber runs IRC on our standard network, SolidTools will disconnect the service that SolidTools provides to Subscriber until Subscriber agrees to be moved to SolidTools’s IRC network
. 20. SolidTools's Remedies Cumulative / No Waiver:
SolidTools’s remedies under this TOS Agreement are cumulative, and they may be exercised concurrently or separately at any time. Lack of action by SolidTools with respect to any remedy shall not serve as a waiver of that or any other remedy at any time
. 21. SolidTools’s Trademarks:
All trademarks, service marks, logos, product names and service names of SolidTools comprise the trademarks of SolidTools, and Subscriber shall not, and shall not allow any third party to, display or use in any manner said trademarks without SolidTools’s prior written permission.
22. Colocation Servers/Equipment and Insurance:
Not by way of limitation of the other provisions of this TOS Agreement, particularly the provisions of Sections 10.G and 10.H., SolidTools is not responsible for, and Subscriber is solely responsible for, fully insuring Subscriber’s and Subscriber’s Sub-Users’ colocation system/data against destruction, damage, taking, unavailability or other loss, and SolidTools is not responsible for, and Subscriber is solely responsible for, fully insuring any/all colocation server computers, components and equipment owned or controlled by Subscriber against loss and damage during shipment, handling, placement and use, whether said server computer/equipment is in SolidTools’s possession or control or otherwise. Subscriber is solely responsible for packaging and removing from SolidTools’s premises/control any/all colocation servers and equipment owned or controlled by Subscriber. Subscriber shall pay SolidTools a $20.00 handling fee plus shipping costs per package for any server/equipment that Subscriber requests SolidTools to ship. Any colocation server or equipment not removed within thirty (30) days after cancellation of this TOS Agreement for any reason will be considered abandoned and forfeited.